Job Description

Main Responsibilities

• Proofreading emails sent to customers
• Review phone recordings of customer calls
• Give lessons to employees
• Use audio / video materials in classes
• Develop and use suitable supplementary materials as necessary
• Maintain student and class records
• Be responsible for students’ progress
• Meet regularly with team managers to evaluation each individual’s progress
• Work with project lead on overall English training plan
• Assist in interviewing of new employees
• Take on administrative work and/or projects including, but not limited to, cataloguing supplementary materials, giving workshops and organizing extra-curricular events, as directed by the team

Key Requirements

• Native English speaker
• Bachelor degree
• Minimum of one year teaching experience
• Familiar with the usage and common features of Microsoft Outlook and Office suite
• Understand common IT terms and is able to work with technicians